・ R E F U N D P O L I C Y ・

Coaching Policies

I’m committed to your success and ready to help you create the life you love. I want you to thrive and not just survive. This journey will require a serious commitment to yourself and a mutual respect between client and coach. My policies outlined below are meant to foster those things. Emergencies and special circumstances will be handled on a case by case basis, but generally speaking, the policies below apply to all services I offer. Join me for a big adventure to create positive change in your life!

Confidentiality

Every session is completely confidential. I create a safe and non-judgmental space for brave souls making the big changes necessary to lead a fulfilling life. 

Choosing a life coach should not be a hasty decision – it’s important to find a good fit. Making sure we’re a good match is important to me and will greatly benefit us both - which is why I offer a risk-free discovery call.

Cancellation Policy

When booking a workshop, private class or retreat, there is a 48hr cancellation policy. Must cancel at least 48hrs before your appointment to receive a full refund.

For all other offerings, there is a 24hr cancellation policy. If you cancel your service at least 24 hours in advance, please contact us by email or phone and we will provide a full refund.

We do not offer any refunds for services that have already been rendered.

Cancellation must formally be made in advance via phone or email for any potential refund…  no-call and no-shows = no refund.

Travel

Additional travel fees apply for at home or off-site sessions depending on commute time and distance.  These travel fees are non-refundable for no-call/no-shows without 24 hours notice or once services are rendered. 

Weather

If weather conditions compromise appointment time ( ie: if raining for an outside class ), client can reschedule within 2 weeks of original appointment or soonest available appointment slot. 

Events

Please refer to the specific event’s webpage you are enrolled in for cancellation and refund information. If you are unsure how to access that, please contact us.

Yoga on the Farm

If class gets cancelled (ie. extreme weather), or if the student couldn’t locate the farm’s location, the student has options.

Option 1 - If you are traveling + leaving the island before the next class, you may email alexandria@samsatiyoga.com for a full refund... or better yet --

Option 2 - You can apply your class fee as credit towards any other service offered by Samsati Yoga. You may browse the menu of holistic health services HERE

Option 3 - Feeling generous? You can donate 100% of your class fees to Kauai Animal Education Center.

Option 4 - You may reschedule for a future class. Simply email with the next class date you'd like to attend and we will move your reservation. ** No class on 3rd Saturdays (volunteer day) ** Rescheduling Confirmation email to follow.

Packages

If you initially book a 5 session yoga or coaching package and wish to cancel before redeeming all 5 sessions, you will only be charged the individual session rate for the number of sessions you’ve received (plus any add-ons, processing fees, or travel fees).  You will be refunded the difference between this rate and the price you paid for the package.

Late or Missing Refunds

If you cancelled an appointment, please allow up to two weeks for your charge to be refunded.  If after two weeks you do not see your refund appear, please first call your bank or credit card to confirm whether it is pending.  If the bank or credit card does not see your refund pending and you still have not received your refund after two weeks, please contact us.

Legal Disclaimer

I’m a Certified Life Coach & Holistic Nutrition Specialist, not a physician, psychiatrist, nutritionist or medical professional. I’ve been trained to provide guidance, resources, emotional support and encouragement. I help clients reach their personal goals but I can’t diagnose or treat illnesses. Life coaching is not psychotherapy or a substitute for licensed counseling, medical advice or substance abuse treatment.  If you need medical treatment, please consult your physician.